These Terms of Service govern your use of flowbackai.com and any engagement with FlowBack AI LLC (“FlowBack AI”, “we”, “us”). If you sign an agreement with us, that agreement controls wherever it differs from these Terms.
01. Our services
We provide AI advisory, training and implementation services to businesses:
- AI Opportunity Audit. A one-time, half-day assessment with a written 90-day roadmap.
- Advisor on Call. An advisory retainer on a 16-week term or month-to-month. Advisory does not include building or hosting systems.
- Team AI Workshops. A one-time private training session, remote or on-site, for up to 20 people.
- Implementation. Workflow Launch and Operations Growth Partner (12-month term or month-to-month) and Fractional AI Operations Partner (by application, 6- or 12-month term): systems we build, host and manage for you, with a one-time setup fee.
Rates are shared on your free consultation and may change. Your signed agreement sets your rate, scope and deliverables.
02. Eligibility
You must be at least 18 years old and authorized to act for the business you represent. Signing an agreement or paying for a service means you accept these Terms.
03. Using this website
Content on this site is general information, not legal, financial or technical advice for your situation. You may not disrupt the site, access it without authorization, or copy its content for resale. Links to third-party sites are provided for convenience, and we are not responsible for their content. The site is provided “as is”.
04. Payment
- Retainers are billed in advance on the same day each month as your start date. A prepaid term is due in full on the start date.
- Implementation setup fees are invoiced before build work begins.
- Audits and workshops are paid in full before the session is scheduled. Travel for on-site workshops and in-person audits outside the Tampa area is quoted in advance and invoiced separately.
- We accept credit card, ACH and bank transfer.
- Late payments incur 1.5% per month (or the legal maximum, if lower) after 5 days. Work may be paused on accounts 10 or more days past due.
Setup-fee discounts. Prepaying a 12-month implementation term waives half the setup fee. Other offers, such as a booking offer, the audit follow-on credit or the upgrade credit for existing clients, stack with it and are recorded in your agreement. An upgrade keeps your current term and end date. A waived setup fee is charged back only if we end the engagement for non-payment or an uncured breach.
05. Cancellation & refunds
- Month-to-month retainers. Cancel with 30 days’ written notice to carter@flowbackai.com. Service ends at the end of the billing cycle in which the notice period ends. A billing cycle that has started is non-refundable, and partial months are not prorated.
- Term retainers (16 weeks, 6 months or 12 months). The lower rate is in exchange for the term, so it cannot be cancelled for convenience. You may end it for cause on 30 days’ written notice if we materially fail to deliver and do not fix it within that time; you then owe nothing further, prepaid months after the end date are refunded, and any setup-fee discount stays yours. At the end of the term it continues month-to-month unless renewed; either party may decline with 30 days’ notice before the term ends.
- Audits and workshops. Reschedule free with at least 5 business days’ notice. Cancel more than 10 business days ahead for a full refund, less any non-refundable travel already booked. Within 10 business days the fee is non-refundable but can be moved to a new date within 90 days. Delivered sessions are non-refundable.
06. Implementation guarantee
This applies to implementation builds only, not to advisory engagements or workshops. The clock pauses while we are waiting on access or information from you.
- Day-30 Guarantee. If your first system is not live within 30 days of kickoff, we refund the setup fee you paid and your term is void. Within 15 days, tell us whether to end the engagement or continue month-to-month; if we don’t hear from you, it continues month-to-month. If you prepaid, unused whole months are refunded.
The Day-30 Guarantee is the only way a term ends early at your option. It is not a guarantee of business results.
07. Ownership & deliverables
Systems we build are owned and hosted by FlowBack AI and provided to you as a managed service while your engagement is active and paid. Access ends when the engagement ends. Transfer or self-hosting of a system is available by separate written agreement.
Written work about your business is yours to keep and use without restriction, including roadmaps, audit findings, process documentation, AI usage standards, decision logs, and workshop recordings and handouts. This does not include build materials such as configurations, prompts or workflow exports, or our own methods, templates and tools. When an engagement ends, we return your data and provide an inventory of the accounts and integrations your systems used.
08. Confidentiality & publicity
Each party keeps the other’s confidential information private and uses it only for the engagement, including after the engagement ends. We may name you as a client, use your logo, and describe the general nature of our work and non-confidential results. You can withdraw this in writing at any time, and we will stop using it in new materials within 30 days.
09. Hosting & third-party costs
Hosting is included in your retainer. Software and AI usage costs are reviewed with you before work begins: light usage is included, and heavier usage is billed only as agreed in writing. We do not control third-party pricing or availability.
10. Your responsibilities
You agree to provide accurate information, timely access to the accounts and data the work requires, and prompt responses; to comply with the laws that apply to your business and data; and to keep your own backups of data held in your systems.
11. No guarantee of results
Results depend on factors outside our control, including market conditions, your team and third-party platforms. We commit to delivering the agreed work to a professional standard, but we do not guarantee specific revenue, savings or other business outcomes.
12. Limitation of liability
To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect, incidental, consequential or punitive damages, including lost profits or lost data.
13. Indemnification
You agree to indemnify us against third-party claims arising from your business, your data, your use of our deliverables, or your breach of these Terms.
14. Termination
We may suspend or end services immediately on written notice for non-payment or unlawful use, or if a material breach is not fixed within 10 days of notice. During a term, the remaining term and any waived setup fee then become due. Amounts owed remain due after termination, and you keep the deliverables you have paid for.
15. Governing law & disputes
Florida law governs these Terms. The parties will first try to resolve any dispute in good faith for 30 days, then by binding arbitration under the rules of the American Arbitration Association in Hillsborough County, Florida. Either party may use small-claims court, or seek an injunction in court for intellectual property or confidentiality matters. The prevailing party recovers reasonable attorneys’ fees.
16. General
If any part of these Terms is unenforceable, the rest remains in effect. We may update these Terms from time to time; the “Last updated” date above will change, and active clients will be notified of material changes by email.
17. Contact
Questions about these Terms: carter@flowbackai.com.